Planet Hollywood Cancun by Royalton An Autograph Collection All Inclusive Resort, a five-star property, sits in Cancun. On site you'll find beachfront access, a pool and a spa. It scores 3.8/5 across 4900 guest reviews — a good rating. In our 2026 scans we observed rooms from US$241 per night.
About Cancun: Cancún's first decision is between two different worlds. All hotels in Cancun →
Facilities
Guest reviews
3.84900 reviewsI recently stayed at Planet Hollywood Cancun and, unfortunately, the service left much to be desired. I’m not sure if it was due to a lack of staff or the quality of workers, but overall, the experience was frustrating. At the pool bar, I waited about 15 minutes just to get a drink, and when I was finally helped, the bartenders often had an unfriendly attitude. I paid extra for the Star Class, but honestly, it didn’t feel worth the additional cost. The dining experiences were hit-or-miss. The Italian restaurant was especially disappointing, with both the food and service falling far below ex…
The resort was very family-friendly, though it felt like most guests were either little kids or 18/19 year olds—not much in between. I really appreciated the Star Class upgrade: staff were very attentive (sometimes *too* attentive with calls, texts, and knocks). Since I was with my son, it worked out fine, but it could feel intrusive for couples. The room was spotless—Clorox wipes came up clean—and the buffet food was consistently hot, which was a first for me at an all-inclusive. Drinks were the biggest letdown; only champagne and wine did the trick, mixed drinks were a waste. One frustrati…
We went as a family of 7 ages 20-80 and had an amazing time. We stayed Star Class Adult Scene and had an exceptional experience. Our Butlers- Susy and Molly took exceptional care of us. They went above and beyond to make sure our family had a terrific time! They met our every need and the word "no" is not in their vocabulary. We rented a cabana for several days as well, and Roger and Marco took exceptional care of us by our cabana and pool. I highly recommend this resort -and staying Star Class. The staff is exceptional, the rooms are large and clean. Overall great time!
Planning your trip to Cancun
When to go
Cancún's calendar has three practical seasons. December to April is the dry one: reliable sun, the sea at its best, and the year's highest prices, peaking at Christmas-New Year, Holy Week and March spring break, when part of the Zona Hotelera becomes a floating college campus. May to July is hot with mid-level prices. August to November is rain and hurricane season: rock-bottom rates, afternoon downpours, and a genuine risk best carried with refundable bookings.
Sargassum is the other variable: from May to October it arrives in waves, with clean-beach weeks followed by mornings buried in weed. The north-facing beaches of the Zona Hotelera, sheltered by Isla Mujeres, usually fare better than the east-facing stretch. If a perfect sea is the point of the trip, the safe months are December to April.
The sweet spot between price and weather tends to be November — heavy rain gone, high rates not yet arrived — and the first half of December. September and October are the bargain months for anyone willing to play weather roulette.
Getting there and around
Cancún's airport is the country's second busiest, and your peninsula trip almost certainly starts here. To downtown, the ADO bus leaves every half hour for about MX$110-130 at 2025 prices. There is no direct public bus to the Zona Hotelera from the terminal: a shared shuttle runs about US$20 per person and a private transfer US$30-60 depending on your hotel's kilometre marker — booking ahead usually beats negotiating on arrival.
Between downtown and the Zona Hotelera, the R1 and R2 buses run the Kukulcán boulevard day and night for pocket change: they are the tool visitors forget to use. Zona Hotelera taxis charge steep zone rates — always agree the fare before getting in — and ride-hailing apps work with frictions that shift by season.
For the rest of the peninsula, the downtown ADO terminal connects to Playa del Carmen, Tulum, Valladolid, Mérida and Bacalar with excellent frequencies. The Isla Mujeres ferry leaves from Puerto Juárez, north of downtown. Rent a car only if your plan is cenotes and ruins on your own schedule; for the classic city-to-city route, the bus wins.
Where to stay, zone by zone
The Zona Hotelera is a 22-kilometre bar between lagoon and sea, and your position on that bar matters. The northern stretch — kilometres 1 to 9, from the mall district to Punta Cancún — has the most sheltered water, the nightlife, and the advantage of walkable restaurants; it is the best zone if you refuse to depend on taxis. From kilometre 9 south, the big resorts line the open beach: wider sand, more surf, and resort isolation — perfect for all-inclusive, awkward for exploring.
Downtown Cancún is another city: markets, taquerías, the bus terminal, and hotels from US$29 a night in our 2026 scans against a citywide typical rate of US$125. Sleeping downtown and beaching by R1 bus is the classic budget play, and it works: the ride takes 20-30 minutes.
Puerto Juárez and the ferry zone, to the north, only make sense as a base if your trip revolves around Isla Mujeres. And an honest note on all-inclusive: in Cancún it is a superbly oiled machine, but it seals you in — people who book it rarely see more of the peninsula. If you want the region, mix it: a few resort nights, a few nights downtown or in another town.
Eating and going out
Cancún has two food cultures. The Zona Hotelera's is international, expensive and designed so you never leave the boulevard: it works, but it rarely thrills. Downtown is the good news: around Parque de las Palapas and in the markets, Yucatecan antojitos — salbutes, panuchos, cochinita — run about MX$20-60 apiece at 2025 prices and taste like the actual peninsula. The tikin-xic fish and market ceviches compete with restaurants charging triple.
The stall-full-of-locals rule applies here as everywhere in Mexico, with one refinement: raw seafood wants lunchtime and high turnover, not a lonely stand at five in the afternoon.
Nightlife is the local industry: Punta Cancún concentrates the mega-clubs, with covers and open bars sold as packages. It is an efficient, touristy party — take it as such and enjoy it, or skip it entirely: sunset beers on the downtown plazas, with trova musicians at Las Palapas, are the opposite plan at a tenth of the price.
Booking well
Cancún is one of the most liquid hotel markets in the Americas: 178 hotels returned a real price in our 2026 scans, from US$29 a night with a typical rate of US$125. That liquidity works for you outside the peaks — with one or two weeks' notice you can usually find anything — and against you at Christmas, Holy Week and spring break, when two to three months ahead is the safe play.
In hurricane season — August to October, statistically peaking in September — the only sensible purchase is a refundable or flexible rate: the discount on a rigid one does not compensate for a cyclone on the radar. Also check what the hotel adds in resort fees or beach-club access: at some properties the room price is only the beginning.
Two local verifications: if the sea matters, look at recent sargassum reports for your hotel's exact stretch — the northern arm usually runs cleaner — and if partying matters (for or against), check which kilometre your hotel sleeps at: staying at Punta Cancún while wanting quiet is a mistake nobody makes twice. Prices on this page are 2026 observations, per night; check the live rate before you book.
Frequently asked about Planet Hollywood Cancun by Royalton An Autograph Collection All Inclusive Resort
How much does Planet Hollywood Cancun by Royalton An Autograph Collection All Inclusive Resort cost?
Prices we observed in 2026 started at US$241 per night. These are scan observations, not a live quote: the final rate depends on your dates. Use the check-availability widget on this page to see the current price.
Where is Planet Hollywood Cancun by Royalton An Autograph Collection All Inclusive Resort?
The address is Carretera A Punta Sam Sm006 Mza 002 Lote 07 08 Zona Costera Zona Continental, Cancun, Mexico, Cancun, about 18 km from the centre. This page's "View on map" link opens the exact spot.
What facilities does Planet Hollywood Cancun by Royalton An Autograph Collection All Inclusive Resort have?
The hotel lists 24 Hour Front Desk, 24H. Security, Air conditioning, Alarm clock, Balcony and Bar/Snack/CafEn'. The full list (49 facilities) is in this page's facilities section.
How do I book Planet Hollywood Cancun by Royalton An Autograph Collection All Inclusive Resort?
Pick dates and guests in this page's check-availability widget: it takes you to the live price on app.impt.io, where you complete the booking. Most rooms come with free cancellation, and every booking removes a tonne of CO₂.
