Set in Isla Mujeres, Na Balam Hotel is a three-star property with real observed prices for 2026. The hotel offers a pool, a restaurant and parking. 528 guests rate it 4.2 out of 5. Observed 2026 prices moved between US$167 and US$223 per night. It sits about 2 km from the centre of Isla Mujeres. Most rooms can be booked with free cancellation, and every booking removes a tonne of CO₂.
About Isla Mujeres: Isla Mujeres is small — 7 kilometres — and its hotels sort themselves north to south. All hotels in Isla Mujeres →
Rooms and rates
Across our 2026 scans we logged 10 priced stays for Na Balam Hotel: rates ran from US$167 to US$223 a night depending on the date, how far ahead you book, and occupancy. As with most hotels in Isla Mujeres, midweek nights tend to come in cheaper than weekends, and booking two or more weeks ahead widens the choice of rooms with free cancellation. The price you see after tapping “Check availability” is the live app.impt.io rate for your exact dates, not an estimate.
Location
Na Balam Hotel is at Calle Zazil Ha No. 118, Isla Mujeres, Mexico. That puts it about 2 km from the centre of Isla Mujeres's hotel district, based on the coordinates in our scans. The nearest city with a bigger hotel scene is Cancun, about 14 km away — compare Cancun hotels too if your plans are flexible. This page's “View on map” link opens the exact spot in Google Maps, so you can measure the journeys that matter to you.
The facilities, in detail
For food and drink, the hotel lists bars, coffee, minibar, restaurant(s) and room service. On the wellness side there's outdoor pool and swimming pool. Practical services include 24h. security, free car parking, laundry service, parking, security features and shuttle service. In the room itself: air conditioning, bathrobe, bathroom, free wifi, hairdryer and iron and board. The full list of 45 facilities is below; double-check the ones that are deal-breakers when you book, as hotels adjust what they offer by season.
Good to know before you book
The booking flow is three steps: dates and guests in this page's widget, the live price on app.impt.io, and instant confirmation. Most rooms are offered with free cancellation until a few days before arrival — the exact deadline is shown next to each rate before you pay. Every confirmed booking also removes a tonne of CO₂ through IMPT's carbon-removal projects, at no extra cost to you. When comparing, note that the three-star rating reflects the hotel's declared standard; the guest reviews on this page tell you how it actually feels to stay.
Isla Mujeres for hotel guests
The north, around the town and Playa Norte, holds almost everything: the calm-water beach that made the island famous, the boutique hotels, the pedestrian streets off Avenida Hidalgo. Toward the island's middle and the Makax lagoon come quieter options, and in the south, near Punta Sur, a few hotels watch the sunrise from the cliffs. Our 2026 scans logged 22 hotels with a real price: from US$50 a night and a typical rate of about US$113. Honestly: the island changes character by the clock — by day it absorbs waves of Cancún day-trippers and golf carts jam the town; after five, when the last full ferry leaves, the calm returns. Sleeping here means keeping the best part. All hotels in Isla Mujeres →
Facilities
Guest reviews
4.2528 reviewsGood value, excellent location. The rooms could be vastly improved with some furniture upgrades. Advertised as queens beds, but we had full sized so my husband and I slept separately several nights. Cool and comfortable otherwise. Clean and safe grounds. Hot water was spotty. Beach access very nice, but around the corner from the much nicer area reserved for the sister hotel. Overall a good value for the price.
We arrived in the evening at the hotel and all the beautiful lights were lit, creating a lovely cozy spa type atmosphere in the hotel. The lobby area is small, but very upscale and cute and we were quickly showing in to our rooms. They were very simple and not having anything particularly special about them. They were clean and nice, but we were not there for the rooms we were there for the location and for the ambient of the hotel itself. The number one asset of this hotel is its location, which is absolutely perfect. You are near Playa, Norte, shopping, coffee, shops, restaurants, bars, and…
Location near Playa Norte beach and the downtown is great. Steps to upper loft rooms are uneven and not safe. The upper loft area doesn’t cool and there were bugs in the room. Water pressure was intermittent and little to no hot water. Pool wasn’t cleaned and the chairs need the pool are falling apart and need to be replaced. Hotel didn’t meet expectations or as advertised.
Planning your trip to Isla Mujeres
When to go
The good window runs December to April: dry, a steady easterly breeze, flat water on the Playa Norte side and nights around 22°C. It is also the priciest stretch, peaking at Christmas-New Year and Holy Week, when the small hotels sell out months ahead and rates climb well above the typical figure we logged.
May to August is heat and humidity: 33°C that feels like more, with short afternoon downpours from June onward. It is also whale-shark season, June to September, which fills the tour boats from dawn but pushes hotel prices up rather less than you would expect.
September and October are the Caribbean's real low season: rain, mugginess, hurricane risk and a few restaurants shut while the owner takes a holiday. In exchange, the year's best rates and an island that goes back to being a village. If you travel then, book something cancellable and keep an eye on the forecast.
Two seasonal warnings. Winter nortes bring wind and chop: the crossing gets rough and, in extreme cases, is suspended for a few hours. And sargassum mostly hits the eastern shore between April and August; sheltered Playa Norte usually escapes it, but "usually" is not "always".
Getting there and around
Almost everyone arrives by ferry from Puerto Juárez, just north of Cancún: a 20-minute crossing, departures roughly every half hour for most of the day, and about MX$270-330 round trip. The Hotel Zone piers — Playa Tortugas, El Embarcadero, Playa Caracol — cost more and sail less often; worth it only if you are already sleeping there.
From Cancún airport, a direct taxi to Puerto Juárez runs in the order of MX$500-800 at 2025 prices, depending on terminal and hour. The cheaper combination is an ADO bus to downtown Cancún plus a short taxi to the pier. With kids and luggage, the direct taxi buys calm. The car ferry from Punta Sam serves almost nobody here.
On the island you do not want a car. Town and Playa Norte are walkable; for the south there are golf carts at roughly US$50-70 a day — reserve ahead on busy dates — plus scooters and bicycles. Taxis work on fixed zone fares: a few tens of pesos within the north, more for the run down to Punta Sur.
Two practical details. The pier sits in the middle of town, so most northern hotels are five or ten minutes on foot with a suitcase, and southern ones will send a cart if you give them your ferry time. And the last sailing of the night sets your evening: if you are dining in Cancún, check it before ordering dessert.
Where to stay, zone by zone
The north — the town, Hidalgo, Playa Norte — holds most of the inventory and is where we would sleep on a first visit: boutique hotels of ten or fifteen rooms, plain guesthouses, a couple of resorts with their own sand. Our 2026 scan started at US$50 a night with a typical rate in the order of US$110; sea views are always charged separately.
Mid-island, around the Makax lagoon and Sac Bajo, you find bigger, quieter hotels with docks, pools and lagoon water rather than swimmable beach. You gain silence and generally more square metres per dollar; you lose the ability to walk out to dinner and wander back.
The south, toward Garrafón and Punta Sur, is cliff country: sunrise from the room, rough water below, no street life at all. It is a deliberate choice, not a saving. Check how you actually reach the water — ladder, platform or nothing — before picturing yourself swimming from the hotel.
By profile: first visit or short trip, two or three blocks from Playa Norte; couples after quiet, Sac Bajo; tight budget, the inner streets of town and the residential blocks inland, hotter and viewless but close to everything. Always confirm real air conditioning, and if your room faces Hidalgo, ask for an interior one.
Eating and going out
The food is fish and shellfish: ceviche, grilled tikin xic, conch cocktails, fish tacos by the dozen. Pedestrian Hidalgo lines up the terraces with a host at the door and a menu quoted in dollars; you eat well there, but dinner with a drink lands around MX$400-700 a head. One block inland the same plate costs half.
Cheap and good meet at the municipal market's lunch counters and the morning stalls: breakfast in the order of MX$60-120, fish tacos MX$40-70, a set lunch MX$120-180 at 2025 prices. At midday, Playa Lancheros and Playa Tiburón grill whole fish with your feet in the sand and no dress code whatsoever.
Nights are short and good-natured: sunset with live music at the Playa Norte beach bars, a beer on the plaza, one or two places in town that push late. Nothing like Cancún, and that is precisely the point. Walking the village after dark is normal and calm; the only real nuisance is street noise on Hidalgo itself.
Booking well
The island's numbers: 22 hotels with a real price in our 2026 scans, from US$50 a night and a typical rate in the order of US$110. Expensive by Mexican standards, cheap by Caribbean ones — the island is tiny, the land ran out years ago, and Cancún's demand never lets up.
Small inventory rules everything here. Hotels of ten to twenty rooms sell out even when the island still has space. For December-April, Christmas and Holy Week, book two or three months ahead; in September and October a week is usually plenty, and you can often bargain.
Before confirming, check four things: air conditioning rather than just a fan; what "sea view" means in that specific room; the real walking distance from the pier if you arrive with luggage; and whether a southern hotel includes transfers or a cart. Photos here lie less than elsewhere, but maps mislead badly.
One seasonal rule: between August and October a cheap non-refundable rate is a bet against the weather — pay for the flexible one. The prices on this page are 2026 observations, per night, and they move; check the live rate with the widget before you commit. Sleeping here, even at island prices, beats coming for the day.
Frequently asked about Na Balam Hotel
How much does Na Balam Hotel cost?
In our 2026 scans we found rooms from US$167 a night. Rates move with dates and occupancy — check the live price with the availability widget on this page.
Where is Na Balam Hotel?
Na Balam Hotel is at Calle Zazil Ha No. 118, Isla Mujeres, Mexico, in Isla Mujeres, about 2 km from the centre. You can open the exact location in Google Maps with this page's "View on map" link.
What facilities does Na Balam Hotel have?
Facilities the hotel reports include: 24H. Security, Air conditioning, Balcony, Bars, Bathrobe and Bathroom. The full list (45 facilities) is in this page's facilities section.
How do I book Na Balam Hotel?
Use the gold button or the availability widget: choose dates, see the live price on app.impt.io and complete the booking there. Most rooms allow free cancellation, and every booking removes a tonne of CO₂.
